El cliente como núcleo y centro de trabajo

Warning (2): Trying to access array offset on value of type null [APP/View/Layouts/pages4.ctp, line 473]Code Context                                <div class="row">
                                    <div class="col-12 text-center">
                                        <h3><?php echo $usuario['nombre'].' '.$usuario['apellidos'];?></h3>
include - APP/View/Layouts/pages4.ctp, line 473
View::_evaluate() - CORE/Cake/View/View.php, line 971
View::_render() - CORE/Cake/View/View.php, line 933
View::renderLayout() - CORE/Cake/View/View.php, line 546
View::render() - CORE/Cake/View/View.php, line 481
Controller::render() - APP/Controller/Controller.php, line 968
PagesController::courseext() - APP/Controller/PagesController.php, line 3435
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - APP/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - APP/webroot/index.php, line 117

Warning (2): Trying to access array offset on value of type null [APP/View/Layouts/pages4.ctp, line 473]Code Context                                <div class="row">
                                    <div class="col-12 text-center">
                                        <h3><?php echo $usuario['nombre'].' '.$usuario['apellidos'];?></h3>
include - APP/View/Layouts/pages4.ctp, line 473
View::_evaluate() - CORE/Cake/View/View.php, line 971
View::_render() - CORE/Cake/View/View.php, line 933
View::renderLayout() - CORE/Cake/View/View.php, line 546
View::render() - CORE/Cake/View/View.php, line 481
Controller::render() - APP/Controller/Controller.php, line 968
PagesController::courseext() - APP/Controller/PagesController.php, line 3435
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - APP/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - APP/webroot/index.php, line 117

Warning (2): Trying to access array offset on value of type null [APP/View/Layouts/pages4.ctp, line 479]Code Context                                                    echo $Usuario['tipo'];
                                                } else {
                                                    if (Configure::read('Admin_acceso_casos')==1 && $Usuario['tipo']=='Administrador'){
include - APP/View/Layouts/pages4.ctp, line 479
View::_evaluate() - CORE/Cake/View/View.php, line 971
View::_render() - CORE/Cake/View/View.php, line 933
View::renderLayout() - CORE/Cake/View/View.php, line 546
View::render() - CORE/Cake/View/View.php, line 481
Controller::render() - APP/Controller/Controller.php, line 968
PagesController::courseext() - APP/Controller/PagesController.php, line 3435
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - APP/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - APP/webroot/index.php, line 117

Warning (2): Trying to access array offset on value of type null [APP/View/Layouts/pages4.ctp, line 482]Code Context                                                        echo __("Administrador");
                                                    }else{
                                                        if ($Usuario['tipo']=='Administrador'){
include - APP/View/Layouts/pages4.ctp, line 482
View::_evaluate() - CORE/Cake/View/View.php, line 971
View::_render() - CORE/Cake/View/View.php, line 933
View::renderLayout() - CORE/Cake/View/View.php, line 546
View::render() - CORE/Cake/View/View.php, line 481
Controller::render() - APP/Controller/Controller.php, line 968
PagesController::courseext() - APP/Controller/PagesController.php, line 3435
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - APP/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - APP/webroot/index.php, line 117

Usuario

Warning (2): Trying to access array offset on value of type null [APP/View/Layouts/pages4.ctp, line 497]Code Context                                        <?php
                                            
                                            echo $this->Html->image('temas/'.Configure::read('Generalconf.Temavisual').'/iconos/sin_usuario.jpg', array('alt' =>$usuario['nombre'].' '.$usuario['apellidos'], 'title' => $usuario['nombre'].' '.$usuario['apellidos'],'id'=>'foto_usuario_barra_grande','style'=>'margin:5px;'));
include - APP/View/Layouts/pages4.ctp, line 497
View::_evaluate() - CORE/Cake/View/View.php, line 971
View::_render() - CORE/Cake/View/View.php, line 933
View::renderLayout() - CORE/Cake/View/View.php, line 546
View::render() - CORE/Cake/View/View.php, line 481
Controller::render() - APP/Controller/Controller.php, line 968
PagesController::courseext() - APP/Controller/PagesController.php, line 3435
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - APP/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - APP/webroot/index.php, line 117

Warning (2): Trying to access array offset on value of type null [APP/View/Layouts/pages4.ctp, line 497]Code Context                                        <?php
                                            
                                            echo $this->Html->image('temas/'.Configure::read('Generalconf.Temavisual').'/iconos/sin_usuario.jpg', array('alt' =>$usuario['nombre'].' '.$usuario['apellidos'], 'title' => $usuario['nombre'].' '.$usuario['apellidos'],'id'=>'foto_usuario_barra_grande','style'=>'margin:5px;'));
include - APP/View/Layouts/pages4.ctp, line 497
View::_evaluate() - CORE/Cake/View/View.php, line 971
View::_render() - CORE/Cake/View/View.php, line 933
View::renderLayout() - CORE/Cake/View/View.php, line 546
View::render() - CORE/Cake/View/View.php, line 481
Controller::render() - APP/Controller/Controller.php, line 968
PagesController::courseext() - APP/Controller/PagesController.php, line 3435
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - APP/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - APP/webroot/index.php, line 117

Warning (2): Trying to access array offset on value of type null [APP/View/Layouts/pages4.ctp, line 497]Code Context                                        <?php
                                            
                                            echo $this->Html->image('temas/'.Configure::read('Generalconf.Temavisual').'/iconos/sin_usuario.jpg', array('alt' =>$usuario['nombre'].' '.$usuario['apellidos'], 'title' => $usuario['nombre'].' '.$usuario['apellidos'],'id'=>'foto_usuario_barra_grande','style'=>'margin:5px;'));
include - APP/View/Layouts/pages4.ctp, line 497
View::_evaluate() - CORE/Cake/View/View.php, line 971
View::_render() - CORE/Cake/View/View.php, line 933
View::renderLayout() - CORE/Cake/View/View.php, line 546
View::render() - CORE/Cake/View/View.php, line 481
Controller::render() - APP/Controller/Controller.php, line 968
PagesController::courseext() - APP/Controller/PagesController.php, line 3435
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - APP/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - APP/webroot/index.php, line 117

Warning (2): Trying to access array offset on value of type null [APP/View/Layouts/pages4.ctp, line 497]Code Context                                        <?php
                                            
                                            echo $this->Html->image('temas/'.Configure::read('Generalconf.Temavisual').'/iconos/sin_usuario.jpg', array('alt' =>$usuario['nombre'].' '.$usuario['apellidos'], 'title' => $usuario['nombre'].' '.$usuario['apellidos'],'id'=>'foto_usuario_barra_grande','style'=>'margin:5px;'));
include - APP/View/Layouts/pages4.ctp, line 497
View::_evaluate() - CORE/Cake/View/View.php, line 971
View::_render() - CORE/Cake/View/View.php, line 933
View::renderLayout() - CORE/Cake/View/View.php, line 546
View::render() - CORE/Cake/View/View.php, line 481
Controller::render() - APP/Controller/Controller.php, line 968
PagesController::courseext() - APP/Controller/PagesController.php, line 3435
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - APP/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - APP/webroot/index.php, line 117

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El cliente como núcleo y centro de trabajo

Qué elementos son los que generan un impacto directo y positivo en tus clientes

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El cliente como núcleo y centro de trabajo

Qué elementos son los que generan un impacto directo y positivo en tus clientes

"Seduce a tus clientes y consigue su fidelización"

Aprende a situar al cliente como el centro y núcleo de tu trabajo haciendo que todos tus esfuerzos y comportamientos giren en torno al servicio que prestas, conoce las diferencias entre una atención al cliente adecuada y excelente.

Maximiza la satisfacción de tus clientes.

Contenido

Módulo:
Introducción

Qué verás durante el curso

00:01:32

Manual de apoyo descargable.pdf

Módulo:
El servicio

Calidad del servicio, atributos de calidad